Wholesale Terms & FAQ

Wholesale Terms & Conditions

Effective October 21, 2026. These terms apply to every wholesale order placed through xo, Fetti Wholesale Direct.

1. About These Terms

• xo, Fetti is a brand of Sightseeing, LLC, a Wyoming limited liability company ("xo, Fetti," "we," "us"). "You" means the approved retail business ordering from us.
• By applying for an account or placing an order, you agree to these terms.
• For approved wholesale accounts, these terms take priority over anything in our general Terms of Service that conflicts with them, including any limits on orders from resellers.
• We may update these terms from time to time. Changes apply to orders placed after the updated terms are posted.

2. Who Qualifies and Your Account

• Wholesale accounts are open to US-based retail businesses with a valid resale certificate.
• We review every application and reply within 3 business days. We may approve or decline any application at our discretion. Approval does not grant any territory or ZIP code exclusivity.
• Keep your login private. You're responsible for orders placed through your account.
• Accounts with no orders for 12 months may be deactivated. You're always welcome to reapply.
• We may suspend or close any account that breaks these terms.

3. Orders and Acceptance

• Your order confirmation email means we received your order. Your order is accepted when it ships.
• We may decline or cancel any order, in whole or in part, for example if an item is out of stock or was listed at the wrong price. If we cancel, we'll refund what you paid for the canceled items.

4. Pricing, Minimums, and Discounts

• Wholesale prices are listed in the portal and may change at any time. The price at checkout is the price you pay.
• If an item was clearly listed at the wrong price, we'll let you know and give you the choice to buy at the correct price or cancel.
• Every order has a $100 minimum.
• Tiered discounts: 5% off orders of $100+, 8% off $1,000+, and 10% off $1,500+. Codes are shared in your welcome email.
• All minimums and discount thresholds are measured on your product subtotal before discounts, shipping, and taxes.
• One tier code per order. Tier codes can be combined with storewide promotions only when that promotion says so.
• If you forget your tier code, email wholesale@xofetti.com with your order number. We'll refund the difference for the tier your order qualified for when placed. One tier discount per order still applies.
• We may change or end discount programs for future orders at any time.

5. Payment and Sales Tax

• Payment is due in full at checkout, including shipping. Available payment methods are shown at checkout. Net terms are not offered at this time.
• We don't charge sales tax on orders from accounts with a verified resale certificate, as long as you check out through your company account.
• You're responsible for collecting and paying any sales tax due when you resell our products.

6. Shipping

• We ship to addresses in all 50 US states. We do not ship to PO boxes. We do not ship to APO/FPO addresses, Puerto Rico, or US territories.
• Orders ship within 1 to 3 business days of checkout from Langhorne, PA, via UPS or USPS ground. Delivery times are estimates, not guarantees.
• Shipping rates: lower 48 states, $15 on orders under $500 and free standard shipping on $500+; Alaska and Hawaii, $35 on orders under $500 and $50 on $500+.
• We offer standard ground shipping only.

7. Title and Risk of Loss

• Consistent with the Uniform Commercial Code (UCC § 2-509), title and risk of loss pass to you when we hand your order to the carrier.
• Because we ship on our own UPS and USPS accounts, we'll file carrier claims on your behalf for damage or loss reported within 5 business days of delivery (see Section 10).

8. Preorders

• Preorders are charged in full at checkout.
• Each preorder ships on or around the estimated ship date listed in your order confirmation. Dates can shift, and we'll keep you posted if they do.
• You may cancel a preorder for a full refund up to 5 business days before its listed ship date.
• Orders with both in-stock and preorder items ship in separate shipments. Shipping is charged once, at checkout.

9. Order Changes and Cancellations

• You may change or cancel an order within 2 hours of placing it by emailing wholesale@xofetti.com with your order number.
• After 2 hours, orders are final (preorders follow Section 8).

10. Damages, Shortages, and Defects

• Please inspect every order when it arrives.
• Report damaged or missing items within 5 business days of delivery. Email wholesale@xofetti.com with your order number and photos of the damaged product, the shipping box, and the shipping label. Please keep the packaging until your claim is settled.
• Report manufacturing defects within 14 days of delivery, with photos.
• For approved claims, you choose a replacement or refund, subject to stock. We reserve the right to make the final call on how each claim is resolved.
• Colors may vary slightly from photos, and packaging may change. Neither counts as a defect.

11. Returns

• Wholesale sales are final, except as described in Section 10.
• We may accept other returns at our sole discretion. Approved returns must be unopened and resaleable, need our written approval before shipping back, and are subject to a 15% restocking fee. You pay shipping both ways. We may waive the restocking fee as a courtesy.
• Returns sent without approval won't be refunded.

12. Where You Can Sell

• Our products are for resale to end customers through your own physical store, your own website, and your own social media accounts (including selling through your own Instagram and TikTok posts and lives).
• You may not list or sell our products on any third-party marketplace or daily deal site, including Amazon, Etsy, eBay, Walmart, Temu, TikTok Shop, and Facebook Marketplace.
• You may not resell our products to other retailers, wholesalers, or distributors.
• We run our own marketplace channels, so this one is non-negotiable. Selling on a third-party marketplace means we'll close your account and cancel any open orders.

13. Retail Pricing

• Our manufacturer's suggested retail price (MSRP) is listed on each product page in the portal.
• Current products must be advertised and sold at or above MSRP.
• Storewide promotions that apply to your whole store (for example, 15% off everything for a holiday sale) are fine.
• Discontinued and past-season products may be sold below MSRP.

14. Online Advertising

• Please don't bid on "xo, Fetti" or any confusingly similar name as a keyword in paid search or shopping ads, including Google, Bing, and social ad platforms.

15. Using Our Brand

• While your account is active, you may use our product photos, product names, and logo to market and sell xo, Fetti products.
• You may crop or resize our photos. Please don't otherwise edit them or our logo, and don't present our products or images as your own brand.
• When your account closes, please stop using our photos and logo.
• We own all rights to our designs, products, photos, names, and logos. Using them doesn't transfer any of those rights to you.
• Tag us @xofettiparty when you post! We may share your photos on our channels.

16. Warranties and Limits of Liability

• We promise our products will match their descriptions in the portal. Beyond that, and to the extent the law allows, we make no other warranties, express or implied.
• Our total liability for any order is limited to the amount you paid for that order.
• We're not liable for indirect, incidental, or consequential damages, including lost profits or lost sales.

17. Events Outside Our Control

• We're not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, natural disasters, carrier disruptions, labor strikes, or supply shortages.

18. Governing Law

• These terms are governed by the laws of the State of Wyoming.

19. The Rest of the Fine Print

• These terms, together with our Terms of Service and Privacy Policy, are the full agreement between us for wholesale orders.
• If any part of these terms can't be enforced, the rest still applies.
• If we don't enforce a term right away, we can still enforce it later.
• Changes to these terms are only valid if we post them or confirm them in writing.

Questions? Email wholesale@xofetti.com. We're happy to help.